Warranty and Maintenance

Do Laser Ammo products come with a warranty?
Yes, they do.
Products sold by Laser Ammo are under warranty against manufacturing defects in material and workmanship under normal use. SureStrike products are under warranty for 5,000 laser pulse “shots”, or one year from the date of purchase from Laser Ammo. For full warranty details, see the Quick User Guide which is included with every Laser Ammo product.
Please note that any unauthorized attempt to open the SureStrike cartridge will automatically void the warranty.

What if I need to return a Laser Ammo product?
Contact Laser Ammo customer service to arrange for a replacement unit. The replacement will be provided as quickly as possible.

Note that you will need to return the defective unit to Laser Ammo in order to receive a replacement.

What should I do if my SureStrike does not work?
We suggest that you first test the battery pack. It should read about 4.5 volts fully charged (new). If the voltage is low, replace the battery pack. If that does not solve the problem, you should receive a replacement unit if you meet the warranty conditions (see above).

What should I do if I lose or break a part of my SureStrike kit?
Laser Ammo dealers may have spare parts. If not, contact Laser Ammo Customer Service to arrange for a replacement.

How much will it cost to replace a SureStrike that is not under warranty?
In most cases, only the action cap of the SureStrike will be replaced, which is available at a much lower cost than an entire unit. If your SureStrike does not work due to reasons other than the action cap, Laser Ammo may need to replace the whole unit. Before sending a replacement SureStrike to you, Laser Ammo will contact you with the price
for replacement and ask approval to charge you for the replacement part.

How do I maintain my SureStrike?
The SureStrike is an electronic device and should always be treated as such.
Keep your SureStrike dry. Do not store it in extreme conditions of either extreme heat or extreme cold. Do not drop it or stick it in sand or dirt. Wipe it free from grease or other soiling substances. Clean the laser lens using a mild glass cleaner and a cotton swab.